Frequently Asked Questions
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Why take a shuttle?
A subcompact car rental in Orlando can cost up to $450 or more!
A taxi is expensive and doesn't accommodate large families or groups. Even shared-ride transportation can cost more than $200 round trip for a single family. Our web site offers a streamlined, intuitive and simple design to allow visitors to compare ground transportation rates based on group size and destination. In three easy steps the site visitor can choose their routes, compare rates and reserve their transportation conveniently online. Consumers pay no additional reservation fees and get confirmed rates instantly.
Do you only offer shared-ride shuttles?
With our site, you can compare rates for both Shared-Ride Shuttles as well as Private Vehicles — sometimes private transportation in Orlando
costs less than shared-ride transportation options! Just enter your trip information & let our powerful search tool find the lowest online rates for your Orlando hotel transportation.
Should I choose "Shared Ride" or "Private"?
For only 1 or 2 passengers, the difference in price between booking a seat on a shared-ride shuttle compared to reserving a private driver can make it tempting to select the cheaper option. The primary things to consider when making your decision are: you will likely have a 40- to 60-minute wait at the airport while others in your van assemble and the shuttle itself arrives; also, shared-ride shuttles will stop at multiple locations along the route -- this adds to the transportation time and also requires an earlier pick up time for your return trip. Some travelers are extremely satisfied with the service they receive with their shared-ride transportation, while others have become extremely frustrated. Conversely, with private transportation you select your pick up times, and your personal driver will take you promptly and directly to your destination.
ROUTES AND BOOKING
Do you only handle transportation to hotels?
Despite our name, we can actually book transportation for you to other popular destinations in the area, or even to a specific address. The map to the right shows the major areas covered currently by the quote system on the web site. Going on a cruise? Our new system lets you book your entire trip more conveniently. You can also contact us to request the best price available for routes that aren't listed here.
Can I book other than round trip transportation with you?
Yes. One-way transportation can be reserved by choosing the "One Way" button on the Choose Routes page for hotel transfers. And our new Orlando Cruise transportation page lets you select 1, 2, or 3 transfers. We can also accommodate other multi-route transportation, rides to or from addresses not listed on our site, from your hotel to a theme park, shopping center or restaurant, plus charters for large groups and other custom reservations. Please contact us to request the best price available for routes not quoted on our site.
Will I receive a confirmation receipt?
Yes. Once we have transmitted your reservation to the transportation provider you selected, a receipt with the details of your trip will be sent to the email address you provided during the reservation process. Be sure to print your confirmation email and take it with you on your trip; it includes helpful information that you may need to reference while you are traveling.
What if I need to cancel my reservation?
Most transportation providers will provide a full refund for cancellations made 72 hours in advance of the pick-up date and time. Your confirmation email has more information on how to contact the selected transportation provider for your trip.
Do the transportation companies provide child booster seats or infant car seats?
The private transportation companies provide infant car seats and booster seats, but you need to notify them in advance of your need. You can do this easily while booking your reservation on this site; just add a note about the quantity and type of car seat(s) you require in the "Special Requests" box on the reservations details page. We have made arrangements with the transportation providers so that reservations made on our site do not incur any additional fees for car seat requests.
Note that the shared-ride shuttle companies do NOT provide child car seats. If you book a shared-ride shuttle and are traveling with a child under 4 years of age, you are encouraged to bring your personal car seat.
What if I am traveling in a wheelchair or require special assistance?
None of the companies listed on our site have vans with wheelchair ramps or lifts. If the wheelchair passenger can transfer with assistance to a standard passenger van, then just be sure you book a vehicle such as a Luxury Van or 14-Passenger Van to accommodate the wheelchair storage along with your luggage. Electric wheelchairs or other heavy mobility devices will require a 14-Passenger Van, which comes with a U-Haul trailer, to accommodate the chair. Please indicate in advance your need for wheelchair storage, as well as the nature of any special assistance required, by including a note in the "Special Requests" box on the reservations details page during your booking.
PICK UP AND TRANSFERS
My ride's not here, what do I do?
Call the phone number for the transportation company that is providing your ground transportation. This information is included on the confirmation email that we send to you, and they can update you on any unexpected delays or help direct you to the pick-up area. For private transportation, make sure you meet your driver next to the baggage claim for the airline and flight that you submitted with your reservation. Orlando International Airport is quite large, and the airport authority has specified only certain areas where the drivers are allowed to wait for passengers.
If you are arriving on an international flight, your driver will meet you by that airline's baggage claim outside of the Customs area. Note that Virgin Atlantic baggage claim is on Level 1 of the airport, while all other airlines' baggage claim areas are on Level 2.
Where will my shuttle pick me up?
Shared-ride shuttles have their own pick-up location within your arrival terminal
at the airport. Follow the signs to locate the "Hotel Shuttle" stand. For private transportation, your driver will meet you in the Meet & Greet area located near baggage claim for your flight. At your hotel, pick up will occur right outside the front doors. You can ask the hotel bell staff any additional questions regarding shuttle or private transportation pick up.
What if my plane is late?
Drivers are available 24 hours a day. We collect your flight number and arrival airline name when we take your reservation so that your driver can monitor your flight's status in the event of any minor in-flight delays, and they can work to coordinate your change in schedule with other passenger's scheduled rides. So be sure to update your transportation provider with any change in your flight reservations before you travel.
If while traveling you learn that your flight will be arriving more than 30 minutes past its originally scheduled arrival time, be sure to contact your transportation provider promptly and stay in contact with updates regarding your flight status. The driver cannot wait at the airport more than 30 minutes due to airport regulations, and some smaller airlines do not provide timely flight status information, so it's best to call the transportation company as soon as you have new information so that your driver can coordinate his arrival at the airport with your flight's new arrival time
At any time if you are having difficulties locating your private ride driver near the baggage claim for your arrival airline, just call the direct phone number to the transportation company, as provided in the confirmation email sent to you upon your completed reservation. For shared-ride travel, follow the instructions in your confirmation email to arrange transport on the next shuttle.
PRICES AND BILLING
Are extra fees or charges added to the rates shown?
Total Prices marked with the green "Verified Best Price" logo are all-inclusive rates with no hidden charges. And we never add a reservation fee to the transportation companies' standard rates. Rates marked "Unconfirmed Price" are provided here for your comparison but may not be honored at final booking with the specified transportation provider, who may also add additional fees or charges to the indicated rate. Rates displayed on this site are updated regularly, but are subject to change without notice until the time payment for services is received by the transportation provider.
Gratuity of 20% for your driver is customary. Some transportation companies can add this amount to your credit card while others may ask that you tip in cash or by credit card. Each company has its own policy regarding gratuity and your driver should be able to explain that for you.
Do I pay Orlando Hotel Shuttles or another company for my transportation?
We send your trip information to the company you select on the Compare Rates page, and that reservation is subject to final acceptance by the chosen transportation provider. Rates displayed on this site are updated regularly, but are subject to change without notice until the time payment for services is received by the transportation provider. The company handling your transportation will process the charge on your credit card. OrlandoHotelShuttles.com does not add any reservation fees to the cost of your transportation.
I am a travel agent; can I earn a commission on the reservation that I book through your website?
No. The prices listed on our site are the lowest possible rates for each route, and they are not commissionable.
Have other questions? We would love to help!
Please contact us at 407-574-4671 between 9 a.m. and 8 p.m. Eastern Time (USA), Monday thru Friday.